Last updated: February 18, 2026
By accessing or using the services provided by Ava Reception ("Company," "we," "our," or "us"), including our website at avareception.ai and our AI receptionist services, you ("Client," "you," or "your") agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services.
Ava Reception provides AI-powered virtual receptionist services that answer inbound phone calls on behalf of your business. Our services include automated call answering, appointment scheduling assistance, caller inquiry handling, call transcription, and notification delivery via SMS and email. The specific features available to you depend on your subscription plan.
Our services are offered on a subscription basis with monthly or annual billing cycles. By subscribing, you authorize us to charge your designated payment method on a recurring basis. All fees are quoted in U.S. dollars and are non-refundable except as expressly stated herein.
Free Trial: We may offer a 14-day free trial for new clients. At the end of the trial period, your subscription will automatically convert to a paid plan unless you cancel before the trial expires.
Annual Contracts: Clients who elect annual billing receive a discounted rate. Annual subscriptions are billed upfront for the full year. Early termination of an annual contract does not entitle you to a refund of unused months.
Price Changes: We reserve the right to modify our pricing with 30 days' written notice. Price changes will take effect at the start of your next billing cycle.
You are responsible for providing accurate and complete business information necessary to configure your AI receptionist, including business hours, services offered, appointment availability, and any specific call handling instructions. You are responsible for ensuring that your use of our services complies with all applicable laws and regulations, including but not limited to call recording consent laws, telecommunications regulations, and industry-specific requirements. You agree to promptly notify us of any changes to your business information that may affect the performance of our services.
Our AI receptionist is designed to handle common business phone interactions but is not infallible. You acknowledge and agree that the AI may occasionally misunderstand callers, provide inaccurate information, or fail to handle complex or unusual requests. We continuously work to improve our AI's accuracy and capabilities, but we do not guarantee error-free performance. You are responsible for reviewing call transcripts and summaries and correcting any errors in a timely manner. Our AI receptionist is not a substitute for professional advice in fields including but not limited to medical, legal, or financial services.
Our services may involve the recording of phone calls for quality assurance and service delivery. You acknowledge that you are the data controller for any personal information collected during calls handled by our AI receptionist. It is your sole responsibility to comply with all applicable call recording laws, including obtaining any required consent from callers. You agree to indemnify and hold us harmless from any claims arising from your failure to comply with call recording laws.
All content, features, and functionality of our website and services, including but not limited to text, graphics, logos, icons, software, and AI models, are the exclusive property of Ava Reception and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of our services without our prior written consent.
To the maximum extent permitted by law, Ava Reception shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of business, or loss of data, arising out of or related to your use of our services. Our total liability for any claims arising under these terms shall not exceed the total amount paid by you to us during the twelve (12) months preceding the claim. This limitation applies regardless of the theory of liability, whether based on contract, tort, negligence, strict liability, or any other basis.
We strive to maintain 99.9% uptime for our services but do not guarantee uninterrupted availability. Our services may be temporarily unavailable due to scheduled maintenance, system upgrades, or circumstances beyond our control, including but not limited to telecommunications outages, internet service disruptions, or force majeure events. We will make reasonable efforts to notify you of planned maintenance in advance.
Either party may terminate a monthly subscription with 30 days' written notice. We reserve the right to suspend or terminate your access to our services immediately if you breach these terms, fail to pay fees when due, or use our services in a manner that is illegal, harmful, or disruptive. Upon termination, your right to use our services ceases immediately. We will retain your data for 30 days following termination, after which it may be permanently deleted.
You agree to indemnify, defend, and hold harmless Ava Reception, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our services, your violation of these terms, your violation of any applicable law or regulation, or any claim that information provided by you or on your behalf infringes the rights of a third party.
Any disputes arising out of or relating to these terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in the state of Arkansas. Each party shall bear its own costs, and the prevailing party shall be entitled to recover reasonable attorneys' fees. You agree to waive any right to a jury trial or to participate in a class action lawsuit.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Arkansas, without regard to its conflict of law provisions.
We reserve the right to modify these Terms of Service at any time. We will provide notice of material changes by posting the updated terms on our website and updating the "Last updated" date. Your continued use of our services after any modifications constitutes acceptance of the updated terms. If you do not agree with the modified terms, you must discontinue use of our services.
If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.
If you have any questions about these Terms of Service, please contact us at:
Ava Reception
Email: [email protected]