Question 1

What is an AI receptionist?

Accepted Answer

An AI receptionist is an artificial intelligence-powered phone agent that answers your business calls, handles customer inquiries, books appointments, and provides information — just like a human receptionist, but available 24/7 without breaks, sick days, or overtime costs.

Question 2

What types of businesses can use Ava Reception?

Accepted Answer

Ava Reception works for any service-based business that receives phone calls. Our most popular industries include dental offices, medical spas and aesthetics clinics, plumbing companies, HVAC businesses, law firms, veterinary clinics, auto repair shops, and home service providers.

Question 3

How much does an AI receptionist cost?

Accepted Answer

Ava Reception plans start at $297 per month for unlimited calls with after-hours coverage. Our Professional plan at $1,297/month includes 24/7 coverage with direct calendar integration. All plans include a 14-day free trial with no setup fees.

Question 4

Can the AI receptionist book appointments?

Accepted Answer

Yes. Ava can collect appointment details from callers including their name, contact information, preferred date and time, and reason for visit. On Professional and Enterprise plans, Ava integrates directly with your calendar system to book appointments in real-time.

Question 5

Does Ava work after hours?

Accepted Answer

Absolutely. Ava answers calls 24 hours a day, 7 days a week, 365 days a year. Whether it's 2 AM on a Sunday or a holiday, every call is answered professionally. This is especially valuable for emergency services like plumbing and HVAC.

Question 6

Can I use Ava as a temporary receptionist replacement?

Accepted Answer

Yes. Ava is the perfect solution when your receptionist quits, goes on maternity leave, takes medical leave, or is otherwise unavailable. Ava can be live and answering your phones within 24 hours — no temp agency fees, no training period, no gaps in coverage. Many businesses start with Ava as a temporary solution and keep it permanently because it outperforms their previous front desk.

Question 7

How does Ava compare to a temp agency receptionist?

Accepted Answer

Ava costs 60% less than a temp receptionist ($297/month vs. $3,000-4,000/month for a temp), is available within 24 hours (vs. 1-2 weeks for a temp placement), works 24/7 without breaks or overtime, never needs training on your systems, and handles unlimited calls simultaneously. Unlike a temp, Ava never calls in sick and delivers consistent quality on every call.

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