Last updated: February 18, 2026
Ava Reception ("we," "our," or "us") is committed to protecting the privacy of our clients and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website avareception.ai or use our AI receptionist services. By using our services, you agree to the collection and use of information in accordance with this policy.
We may collect the following types of information:
Business Information: When you sign up for our services, we collect your business name, address, phone number, email address, business hours, services offered, and other information necessary to configure your AI receptionist.
Call Data: Our AI receptionist processes inbound phone calls on your behalf. This includes caller phone numbers, call duration, call recordings, and transcripts of conversations. This data is collected to provide our services and deliver call summaries to you.
Caller Information: During calls, callers may voluntarily provide personal information such as their name, phone number, email address, appointment preferences, and reason for calling. This information is collected on behalf of our clients (your business).
Website Usage Data: We automatically collect certain information when you visit our website, including IP address, browser type, operating system, referring URLs, and pages viewed. We use analytics tools to understand how visitors interact with our site.
Payment Information: When you subscribe to our services, payment processing is handled by third-party payment processors. We do not store your full credit card number on our servers.
We use the information we collect for the following purposes:
To provide, operate, and maintain our AI receptionist services; to process and complete transactions; to send you service-related communications including call summaries, notifications, and account updates; to improve and personalize our services; to respond to your inquiries and provide customer support; to comply with legal obligations; and to detect, prevent, and address technical issues or fraudulent activity.
We do not sell your personal information. We may share information in the following circumstances:
With service providers who assist us in operating our services (such as cloud hosting, telephony providers, and AI processing services); with you, our client, by delivering call data, transcripts, and summaries related to your business; when required by law, regulation, or legal process; to protect the rights, property, or safety of Ava Reception, our clients, or others; and in connection with a merger, acquisition, or sale of assets, in which case you will be notified of any change in ownership or use of your information.
We retain call recordings and transcripts for a period of 90 days unless otherwise specified in your service agreement. Business account information is retained for the duration of your subscription and for a reasonable period thereafter for legal and accounting purposes. You may request deletion of your data at any time by contacting us at [email protected].
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information; object to or restrict certain processing; request data portability; and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at [email protected].
If you are a healthcare provider subject to HIPAA, please note that our standard service is not HIPAA-compliant. Our AI receptionist is designed to handle general appointment scheduling and business inquiries. It should not be used to collect, store, or transmit protected health information (PHI). If you require HIPAA-compliant services, please contact us to discuss enterprise solutions.
Our AI receptionist may record calls for quality assurance and service delivery purposes. It is your responsibility as our client to ensure compliance with applicable call recording laws in your jurisdiction, including providing any required notices or obtaining consent from callers. We recommend consulting with legal counsel regarding call recording requirements in your state.
Our services integrate with third-party platforms including telephony providers, AI language model providers, and cloud infrastructure services. These third parties have their own privacy policies governing their use of data. We encourage you to review their policies. We are not responsible for the privacy practices of third-party services.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Ava Reception
Email: [email protected]